Roth Staffing Companies - Tampa, FL
posted 13 days ago
The Call Center Customer Service Supervisor will lead and manage a team of Customer Service Representatives (CSRs) in a national claims administration company. This role focuses on providing leadership, training, and coaching for inbound and outbound calls and email inquiries, ensuring high performance and customer satisfaction. The supervisor will monitor operations, analyze metrics, and implement procedures to enhance service delivery while fostering a positive team environment.