Customer Service Supervisor, Cross-Functional

$37,440 - $41,600/Yr

American Airlines Group - Huntsville, AL

Full-time - Mid Level

Huntsville, AL

501-1,000 employees

Air Transportation

About the position

The Customer Service Supervisor at Piedmont Airlines is responsible for managing the operational activities of the customer service department, ensuring compliance with established policies and procedures. This role requires a motivated and reliable leader who can coach team members, handle administrative duties, and maximize operational performance while providing excellent customer service. The position involves working in a dynamic airport environment and requires strong organizational and multitasking skills.

Responsibilities

• Manage the operational activities of the department in accordance with established policies and procedures.
• Coach and provide career development to the team.
• Correct non-compliant behavior and impose disciplinary action as required.
• Understand the corporate culture, policies, and goals, and implement these into daily work routines.
• Manage a staff of team members with varied duties.
• Complete administrative duties, including daily/weekly/monthly reports.
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems.
• Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service.
• Drive motorized equipment and provide support when employee absence affects the operation.

Requirements

• Excellent organizational skills and ability to multi-task.
• Ability to work independently, set and meet own deadlines.
• Ability to work well with all levels of management and support staff.
• Able to defuse conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Prior experience with internal controls processes for accountable items.
• Ability to work a flexible schedule.

Nice-to-haves

• Previous airline management experience.
• Current Piedmont employee with a minimum six months of service.
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents.
• Extensive knowledge of QIK.
• Bachelor's Degree in Aviation, Business, or related field.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid holidays
• Paid training