Customer Service Supervisor/Manager

Preferred Pest Control - Urbandale, IA

Full-time - Mid Level

Urbandale, IA

Administrative and Support Services

About the position

The Office Manager at Preferred Pest Control is responsible for ensuring the efficient operation of the office environment. This role involves overseeing daily office operations, managing staff, handling administrative tasks, and ensuring compliance with company policies. The Office Manager will play a crucial role in enhancing customer relations and supporting the overall mission of the company.

Responsibilities

• Overseeing daily office operations and ensuring smooth functioning of the office environment.
• Managing communication systems and monitoring incoming and outgoing communications (phone, email, mail).
• Ordering and maintaining office supplies and equipment, ensuring proper functionality.
• Ensuring accurate data entry by staff and adherence to established procedures.
• Managing office calendars, scheduling meetings and appointments, and overseeing staff schedules.
• Handling customer inquiries and requests to enhance customer relations.
• Supervising office staff, providing guidance and support, and monitoring adherence to company policies.
• Conducting performance reviews and providing constructive feedback to staff.
• Training new staff and providing ongoing training and development opportunities.
• Overseeing employee timekeeping and managing staff schedules.

Requirements

• 2 years of management experience.
• 5 years of customer service experience.
• Proficiency in Microsoft Excel and Microsoft Outlook.
• Strong data entry and computer skills.
• Ability to communicate effectively in English.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) matching