Customer Service Supervisor (Remote)
California Fair Plan Association•Los Angeles, CA
473d•$88,670 - $90,000•Remote
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About The Position
The Customer Service Supervisor will oversee the customer service team to ensure optimal service levels and continuous improvement. This role involves training, monitoring, and evaluating staff performance while fostering a culture of World Class Service. The supervisor will also assist in hiring and developing customer service representatives (CSRs) and will be responsible for managing daily operations and addressing escalated customer issues.
