Customer Service Supervisor

Teton County Wyoming Gop - Jackson, WY

Full-time - Mid Level

Jackson, WY

About the position

The Customer Service Supervisor for Parks and Recreation in Jackson, Wyoming, is responsible for overseeing the daily operations of the front desk and ensuring efficient service delivery to the public. This role involves managing staff, coordinating information flow, and maintaining records related to park and recreation programs. The supervisor plays a key role in training staff, handling financial transactions, and ensuring customer satisfaction while adhering to departmental policies and procedures.

Responsibilities

• Manages the flow of information in assigned area by ensuring the public is greeted and provided with appropriate information.
• Trains, schedules, motivates, and evaluates assigned staff; provides and/or coordinates staff training and works with employees to correct deficiencies.
• Prepares daily, monthly, or special reports which include purchase orders, cash sales summaries, and class registrations and attendance.
• Records all transactions, rentals, and facility use on computerized check-in system; initiates and maintains a variety of corporate accounts.
• Manages and maintains specialized department software applications, ensuring all program information/data is properly entered and recorded.
• Purchases and maintains an inventory of supplies and equipment for the Recreation Center front desk, lobby, and meeting rooms.
• Opens facility at assigned time Monday through Friday; available to work ‘on call' schedule as assigned.
• Responds to public inquiries in a courteous manner and resolves complaints in a timely and efficient manner.

Requirements

• Bachelor's Degree in Recreation, Physical Education, or related field.
• 3+ years of experience in area of expertise which includes administrative and supervisory duties or an equivalent combination of education, training, and experience.
• CPR/First Aid Certification required within six months of hire date.
• Must possess a valid Wyoming/Idaho Driver's License and maintain an acceptable driving record.

Nice-to-haves

• Experience with specialized department software applications.
• Knowledge of Federal, State, and local wage laws and regulations.