Customer Service Supervisor

CHS - Lynden, WA

Full-time - Mid Level

Lynden, WA

5,001-10,000 employees

Food Manufacturing

About the position

CHS NW is seeking a seasoned Customer Service Leader to enhance and guide our customer service team based in Lynden, WA. This role involves overseeing a diverse team across multiple locations, focusing on developing team members, delivering outstanding customer service, and creating a positive work environment. The position is crucial to the Energy Management team, contributing to program management, sales, and operational strategy.

Responsibilities

• Responsible for the day-to-day direction and coordination of activities of staff required to provide service and support to customers.
• Directs and coordinates staff involved in activities such as order processing, consumer relations, sales support, resolving customer disputes and concerns, and expediting service requests.
• Responds to customer inquiries regarding status of orders and service; interfaces with key customers to resolve problems and discrepancies.
• Provides liaison with key internal partners, including operations supervisors, sales teams, and financial services.
• Leads, manages, and holds accountable staff to meet personal and divisional KPIs and performance goals.
• Recruiting, onboarding, and coaching staff towards continuous improvement.
• Develops strategies to provide solutions to evolving organizational needs.
• Typically manages the day-to-day workflow of subordinate workers.
• Performs other duties and responsibilities as needed or assigned.

Requirements

• High School diploma or GED
• 2+ years of experience in Customer Service and Support
• Previous experience in leading a successful Customer Service team
• High volume call center experience, preferred
• Proven leadership success in thriving within a fast-paced environment
• Strong written and verbal communication skills
• Proficient in MS Office suite
• Experience working within multiple software systems at once, including CRM tools and call-handling software

Nice-to-haves

• Bachelor's degree preferred in Business, Business Administration, Communications, or related field
• Previous team leadership or supervisory experience preferred

Benefits

• Medical
• Dental
• Vision
• Wellness programs
• Life insurance
• Health and dependent care spending accounts
• Paid time off
• 401(k)
• Pension
• Profit sharing
• Short- and long-term disability
• Tuition reimbursement
• Adoption assistance