Customer Service Supervisor

Konecranes • Springfield, OH

437d

About The Position

The Customer Service Supervisor at Konecranes is responsible for overseeing and enhancing customer service activities related to equipment, spare parts, technical support, and warranty services. This role emphasizes developing team capabilities, improving customer experience, and fostering strong relationships with various stakeholders. The supervisor will implement policies and procedures to ensure efficient operations and high customer satisfaction.

Requirements

• Associate's degree in Business or equivalent required; Bachelor's degree in Business is a plus.
• 3-5 years of experience in sales/customer service, preferably with a corporation's offer/order process team.
• Strong organizational skills and systems/process management skills are essential.
• Experience with SAP is preferable.
• Ability to hold oneself and the team accountable; self-starter mentality is vital.

Nice To Haves

• Bilingual in Spanish preferred.

Responsibilities

• Supervise, oversee, coordinate, support, coach and develop customer service activities and personnel.
• Develop product, system, application, and industry-specific knowledge within the team.
• Monitor employee knowledge, quotations, order/claim entry, order/claim backlog, and A/R activities to ensure smooth operations.
• Implement policies, procedures, processes, training, and tools to improve team performance and customer loyalty.
• Develop strong business relationships and open communication channels with customers and internal teams.
• Analyze performance metrics to assess the overall performance of the customer service team.
• Perform the duties of direct reports as needed.
• Other duties as assigned by supervisor.

Benefits

• 401(k) matching
• Dental insurance
• Paid holidays
• Profit sharing
• Vision insurance
• Medical Plan
• Identity theft protection
• Accident insurance
• Travel insurance
• 2 weeks of vacation per year (pro-rated for the first year)
• 5 days of Sick Leave per year (pro-rated the first year after 90 days of service)
• 10 paid holidays per year

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Industry: Specialty Trade Contractors
• Education Level: Associate degree
• Number of Employees: 10,001+ employees