Customer Service Supervisor

Wawa Agency - Logan Township, NJ

Full-time - Entry Level

Logan Township, NJ

501-1,000 employees

Food and Beverage Retailers

About the position

The Customer Service Supervisor is responsible for overseeing store operations in the absence of senior management, focusing on customer service, product availability, safety, and shift management. This role supports the management team to ensure customer satisfaction, maximize sales, and achieve operational goals, including managing the fuel offer when applicable.

Responsibilities

• Ensure exceptional customer service is being delivered.
• Respond to and resolve customer inquiries and solicit customer feedback.
• Participate with the store management team to improve store performance in sales, controllable expenses, merchandising, marketing, associate retention, and training.
• Provide direction, motivation, and coaching for associates during the shift.
• Ensure the execution of all customer service programs and processes 24/7.
• Ensure compliance with safety, security, quality, and store operations policies and procedures.
• Manage cash processes including deposit preparation, lottery, gift cards, and checks.
• Complete cash and lottery processes accurately.
• Maintain accurate inventory levels to maximize sales; perform cycle counts and orders.
• Check in vendors and manage vendor relationships.
• Recognize associates and celebrate their accomplishments.

Requirements

• High School Diploma or GED equivalent.
• Ability to work 35 - 40 hours per week.
• Leadership experience required, preferably in a fast-paced retail or food service environment.
• Experience in training, sales building, and management of expenses.
• Proven skills in exceptional customer service and effective communication.
• Ability to work independently and prioritize tasks.

Nice-to-haves

• Experience leading, developing, and selecting teams.
• Experience in food service menu planning and all areas of store operations.

Benefits

• Flexible scheduling including weekends and holidays based on business needs.
• Reasonable accommodation for application upon request.