Customer Service Supervisor

$31,200 - $31,200/Yr

American Airlines Group - Gainesville, FL

Full-time - Mid Level

Gainesville, FL

Air Transportation

About the position

The Customer Service Supervisor at Piedmont Airlines is responsible for managing the operational activities of the customer service department, ensuring compliance with established policies and procedures. This role requires a motivated and reliable leader who can coach team members, manage performance, and drive operational excellence while fostering a supportive work environment.

Responsibilities

• Coach and provide career development to the team
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and implement these into daily work routines
• Manage the operational activities of the department in accordance with established policies and procedures
• Manage a staff of team members with varied duties
• Perform administrative duties, including daily/weekly/monthly reports
• Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
• Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service
• Drive motorized equipment
• Provide support when employee absence affects the operation

Requirements

• Excellent organizational skills and ability to multi-task
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Prior experience with internal controls processes for accountable items
• Ability to work a flexible schedule

Nice-to-haves

• Previous airline management experience
• Current Piedmont employee with a minimum six months of service
• Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
• Extensive knowledge of QIK
• Bachelor's Degree in Aviation, Business, or related field

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available
• Performance-based bonuses
• Relocation packages