Customer Service Supervisor

$41,600 - $41,600/Yr

Carefactor - Columbus, OH

Full-time - Mid Level

Remote - Columbus, OH

About the position

We are seeking a dedicated and experienced Customer Service Supervisor with healthcare experience to lead our customer service team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer experiences. This role involves overseeing daily operations, managing team performance, and ensuring that customer inquiries are handled efficiently and effectively. The Customer Service Supervisor will also play a key role in training staff, implementing best practices, and fostering a positive work environment.

Responsibilities

• Supervise and mentor the customer service team to ensure high-quality service delivery.
• Develop and implement training programs to enhance team skills in customer service and sales.
• Analyze customer feedback and performance metrics to identify areas for improvement.
• Manage scheduling and workflow to ensure adequate coverage during peak times.
• Communicate effectively with team members, management, and customers to resolve issues promptly.
• Negotiate solutions with customers to enhance satisfaction and loyalty.
• Collaborate with other departments to align customer service strategies with company goals.
• Maintain knowledge of products and services to provide accurate information to customers.
• Foster a multilingual environment by supporting communication in English, Spanish, or other languages as needed.

Requirements

• Strong understanding of health insurance and health insurance concepts.
• Proven experience in a supervisory or leadership role within customer service.
• Strong project management skills with the ability to prioritize tasks effectively.
• Excellent communication skills, both verbal and written, in English; proficiency in Spanish or other languages is a plus.
• Ability to analyze data and make informed decisions based on findings.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance