Customer Service Support - Data Entry Specialist

About the position

The Data Entry Specialist at Baxter plays a crucial role in managing service requests within the Global Service Platform (GSP) and supporting Field Service and Product Surveillance activities. This position is essential for ensuring compliance with FDA regulations and maintaining high closure rates for Field Correction Actions (FCAs) while minimizing aging complaints. The role is fully remote, promoting collaboration across various locations and time zones, and is integral to Baxter's mission of providing innovative healthcare solutions.

Responsibilities

• Support Field Action activities by maintaining service requests in Global Service Platform for work completed in the field.
• Assist with customer service activities by composing or updating service requests via email or customer portal.
• Coordinate internally with the team to set up ad-hoc projects.
• Build processes and procedures or Job aids.
• Fix service requests by analyzing the audit trail and identifying the root cause of the issue.
• Run queries with an analytical approach according to the specific requirements for the closure procedure, create outputs and streamline reports.
• Experiment with new procedures to simplify processes.

Requirements

• High School Diploma or GED required.
• Ensures accuracy and attention to detail in all tasks.
• Demonstrates effective time management skills, prioritizing tasks efficiently and meeting deadlines consistently.
• Proficient in using Microsoft Excel, including advanced tools, and has experience with GSP.
• Leads multiple work activities with ease, prioritizing tasks as necessary.
• Communicates effectively and professionally through email and instant messaging.

Benefits

• Matching contributions to 401K
• Paid time off
• Optional medical, dental, and eye care insurance