Customer Service Support

About the position

Brand-Nu Laboratories, LLC, a Caldic Company, is seeking a motivated individual to join our customer service support team. This full-time position is based in Meriden, CT, and offers an exciting opportunity to work in a global, full-service specialty chemical manufacturing and distribution company. As part of our team, you will provide essential office support to our customer service staff, contributing to our mission of delivering high-quality ingredients to the pharmaceutical, biotechnology, and specialty chemical industries. This role is ideal for someone looking to start their career in a dynamic environment where they can learn and grow. In this entry-level position, you will be responsible for a variety of tasks that are crucial to the smooth operation of our customer service department. Your primary duties will include general office support, greeting visitors, managing the sign-in/out book, coordinating paperwork, filing, printing, and proofing orders, as well as handling customer inquiries over the phone. You will also be tasked with scanning and attaching critical documents such as Certificates of Analysis (C/As), Purchase Orders, and Safety Data Sheets (SDS) into our ERP system. Additionally, you will email customers shipping documents as required, ensuring that all communications are clear and professional. We are looking for a reliable and detail-oriented individual who possesses exceptional communication and organizational skills. The successful candidate will have a pleasant phone demeanor, be flexible, and be able to multi-task effectively. This position does not require prior experience, making it an excellent opportunity for those looking to enter the workforce and develop new skills in a supportive environment.

Responsibilities

• Provide general office support for customer service staff.
• Greet visitors and manage the sign-in/out book.
• Coordinate paperwork, filing, printing, and proofing orders.
• Answer telephones and direct calls appropriately.
• Scan and attach Certificates of Analysis, Purchase Orders, and Safety Data Sheets into the ERP system.
• Email customers shipping documents when required.

Requirements

• High School Degree or GED.
• Exceptional communication and organizational skills.
• Excellent computer skills, including proficiency in Microsoft Office Suite.

Nice-to-haves

• Pleasant phone demeanor.
• Detail-oriented and organized.
• Flexible and able to multi-task.

Benefits

• Comprehensive benefits package including company-paid Medical, Dental, and Vision Plans.
• Health Savings and/or Flexible Spending Accounts.
• 8 Paid Company Holidays.
• Retirement Benefits: 401K Program and Qualified Profit-Sharing Plan.
• $2500 Bonus Pay after 4 months of employment.