Bass Pro Shops - Oklahoma City, OK
posted 29 days ago
The Customer Service Team Lead position at Cabela's involves providing daily direction to associates within the store's department, ensuring that all customer service activities are executed effectively. Under the supervision of the Group Sales or Department Manager, the Team Lead plays a crucial role in achieving departmental sales goals, managing inventory, and enhancing the overall shopping experience for customers. This position requires a proactive approach to merchandising, including the execution of corporate directives and maintaining plan-o-grams. The Team Lead is responsible for preparing task lists, coaching associates, and fostering a positive work environment that promotes teamwork and customer satisfaction. In addition to daily operations, the Team Lead assists in staffing the department with service-oriented associates, participating in the interview process, coordinating training, and preparing weekly work schedules. The role also involves resolving customer and associate issues in collaboration with management and maintaining high standards of personal customer service. The Team Lead is expected to remain knowledgeable about products through ongoing training and to conduct product demonstrations for the staff. Furthermore, the position includes responsibilities related to special events, pricing integrity, inventory accuracy, and ensuring compliance with company policies and applicable laws. Ultimately, the Customer Service Team Lead is tasked with providing a legendary experience for every customer by understanding their needs, making informed product recommendations, and promoting various programs such as CLUB Membership and In-Store Pick-up. This role is essential in driving sales and ensuring that the department meets its performance goals while maintaining a positive and productive work environment.