Kansas Turnpike Authority - Topeka, KS
posted 12 days ago
The Customer Service Team Lead at the Kansas Turnpike Authority is responsible for overseeing the customer service representatives (CSRs) and ensuring high-quality service delivery. This role involves addressing customer inquiries, providing coaching and development to team members, and monitoring performance metrics to enhance customer satisfaction. The Team Lead will also handle escalated issues, maintain operational standards, and contribute to a positive work environment.