Customer Service Team Lead

Parker Hannifin - Woburn, MA

Full-time - Mid Level

Woburn, MA

1,001-5,000 employees

Machinery Manufacturing

About the position

The Customer Service Team Lead position at Parker Hannifin Corporation is responsible for leading a team of customer service representatives to ensure high levels of customer satisfaction and drive continuous improvement. The role involves overseeing customer inquiries, managing team performance, implementing training, and facilitating communication between departments. The position is based in Woburn, MA, and aims to foster a customer-centric culture within the team.

Responsibilities

• Foster a customer-centric culture within the team of customer service representatives.
• Oversee the handling of internal and external customer inquiries, complaints, and requests.
• Monitor team performance against set CPIs and objectives, providing regular feedback and coaching.
• Implement continuous improvement principles in the quoting processes.
• Provide and arrange ongoing training and development for the team.
• Act as a liaison between the team and other departments such as sales and cost engineering.
• Ensure compliance with company policies and regulations.

Requirements

• US Citizen or US Permanent Resident
• High School Diploma or General Education Degree; bachelor's degree preferred
• Two years' experience in customer service in a business-to-business environment; manufacturing industry preferred
• Leadership and team management skills
• Excellent verbal and written communication skills

Benefits

• Opportunities for advancement