Customer Service Team Member

$29,848 - $32,240/Yr

Chick-fil-A - Phoenix, AZ

Part-time,Full-time - Entry Level

Phoenix, AZ

Food Services and Drinking Places

About the position

As a Customer Service Team Member at Chick-fil-A®, you will be responsible for providing an exceptional dining experience to guests. This role requires a friendly, team-oriented individual who can work both part-time and full-time shifts, ensuring customer satisfaction and adherence to operational policies.

Responsibilities

• Following Chick-fil-A's operational policies and procedures.
• Greeting and serving guests with enthusiasm, courtesy, and hospitality.
• Taking orders and making accurate changes quickly.
• Demonstrating knowledge of the brand, products, and promotions.
• Ensuring guest complaints are resolved properly and swiftly.
• Ensuring product quality and consistency.
• Assisting leadership in executing opening and/or closing procedures.
• Modeling and supporting clear communications between the front counter and kitchen staff.
• Following sanitation and safety procedures.
• Maintaining consistent attendance and punctuality.

Requirements

• Ability to handle multiple tasks at once and work in a fast-paced environment.
• Ability to stand for prolonged periods, walk, bend, kneel, squat, and lift heavy objects, as needed.
• Ability to work at a quick, yet efficient and thorough pace.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Positive attitude.
• Customer service oriented.
• Ability to communicate effectively with guests and team members.
• Honors and encourages others to follow the visions and values of the business.
• Treats others with honor, dignity, and respect.

Benefits

• 401(k) retirement plan with up to 5% Employer-paid matching contribution for eligible Team Members.
• Dental insurance.
• Employee assistance program.
• Flexible schedule.
• Health insurance.
• Life insurance.
• Opportunities for advancement.