Customer Service Team Members

$24,960 - $27,040/Yr

Brandsmart USA - Kennesaw, GA

Part-time,Full-time - Entry Level

Kennesaw, GA

Rental and Leasing Services

About the position

The Customer Service Team Member at BrandsMart USA plays a crucial role in ensuring customer satisfaction by acting as a liaison between customers and various departments. This position involves handling customer inquiries, complaints, and providing solutions in a fast-paced retail environment. The role offers opportunities for growth and advancement within the company, making it more than just a job, but a career with purpose.

Responsibilities

• Handle all customer calls pertaining to complaints or problems quickly and courteously.
• Log each customer problem or complaint in a Customer Inquiry Sheet maintained in the customer service office.
• Correctly identify a customer's difficulty and provide a solution with minimal supervision.
• Solve customer problems using a variety of solutions.
• Expedite repair orders or the estimate process to shorten normal repair times.
• Assist Front Counter Representatives in explaining policies and procedures and solving walk-in customer problems.

Requirements

• High school diploma or GED equivalent.
• Basic English language writing skills for completing repair orders and requests.
• Fluency in spoken English for effective communication with customers.
• Basic math skills including multiplication, addition, subtraction, and division.
• Ability to read English sufficiently to understand invoices and repair orders.

Nice-to-haves

• Prior retail and/or customer service experience is preferred.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Opportunities for advancement