Customer Service Tech

D.R. Horton • Henderson, NV

409d

About The Position

D.R. Horton, Inc. is seeking a Customer Service Technician to maintain high levels of customer satisfaction among homeowners. The primary goal of this role is to facilitate customer warranty requests, either by performing repairs directly or coordinating with subcontractors. The technician will proactively resolve customer issues following the closing of homes, ensuring compliance with warranty obligations and maintaining good relationships with both homeowners and subcontractors.

Requirements

• High school diploma or general education degree (GED)
• Three or more years related experience, including carpentry work, drywall, texture repair, and painting
• Must have a vehicle capable of carrying supplies, valid driver's license, and be willing to drive among designated communities in daytime and nighttime
• Excel in effective and positive communications
• Work effectively in high pressure situations
• Ability to work independently and be productive without supervision
• Ability to provide a systematic approach in carrying out assignments
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applications
• Proficiency with MS Office and email
• Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds.
• Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock
• The noise level is generally loud

Nice To Haves

• Prior customer service experience a plus
• Experience with minor electrical, plumbing and HVAC repair work preferred

Responsibilities

• Evaluate homeowner repair issues to determine if they are warrantable items
• Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Perform necessary repairs to homes such as carpentry work, drywall, texture repair, and painting
• Schedule and manage subcontractors to make designated warranty repairs
• Ensure all repairs are completed within compliance standards
• Certify warranty work is completed within contractor obligations
• Develop and maintain good rapport with subcontractors and homeowners
• Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
• Process charge-back documentation and invoices
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Benefits

• Medical, Vision and Dental
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life Insurance
• Vacation, Sick, Personal Time and Company Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees