Customer Service/Technical POS Support

Elite Management Solutions - Oxnard, CA

Part-time,Full-time

Oxnard, CA

Management of Companies and Enterprises

About the position

The Customer Technician and POS Support role involves providing technical support and implementation for information systems, specifically focusing on point-of-sale (POS) systems. The position requires direct interaction with vendors and clients to ensure compliance with policies and procedures while delivering excellent customer service.

Responsibilities

• Provides end-user support and provisioning, installation, configuration, maintenance of systems hardware and application software.
• Installs and supports workstation and server hardware, operating system software, business application and office productivity software.
• Troubleshoots and restores systems functionality and access to network resources.
• Provides guidance to Clients and Sales team on the proper and effective use of POS system tools.
• Provides excellent customer service to clients, vendors and sales team.

Requirements

• Work experience in a computer-related business setting, including installation, configuration, and maintenance of systems hardware and application software.
• Hands-on experience installing and supporting Windows, Android, and related applications.
• Solid communication and interpersonal skills; ability to function in a collaborative and supportive environment; sensitivity to others; high integrity; excellent judgment; ability to perform multiple tasks; ability to independently carry out tasks to completion.

Benefits

• 401(k)
• Dental insurance
• Health insurance