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CUSTOMER SERVICE/TECHNICAL SUPPORT
$41,600 - $45,760/Yr
Pulsar Products - Rancho Cucamonga, CA
posted 3 months ago
Full-time - Entry Level
Onsite - Rancho Cucamonga, CA
Merchant Wholesalers, Durable Goods
About the position
The Customer Service Representative position at Pulsar Products Inc. in Rancho Cucamonga, CA, is a permanent role focused on providing customer support for the company's products. The representative will handle customer support calls, troubleshoot issues, and ensure customer satisfaction. The ideal candidate should possess strong communication skills and a willingness to assist customers, even in challenging situations.
Responsibilities
- Provide customer support for all products offered by Pulsar Products Inc.
- Handle customer support calls, including troubleshooting field failures and user error issues.
- Maintain a calm and patient demeanor while assisting customers.
- Work overtime hours when necessary during extreme situations.
- Efficiently manage multiple tasks with minimal supervision.
Requirements
- High School diploma or equivalent.
- Good communication skills, especially on phone calls.
- Ability to set priorities and solve problems effectively.
- Basic troubleshooting skills.
- Excellent verbal and written communication skills.
- Understanding of ERP systems and computer applications.
Nice-to-haves
- Bilingual in English and Spanish.
- Technical training or college coursework training.
- Help desk or call center experience.
- Technician background.
- Machinery repair/operation experience.
Benefits
- Competitive compensation of $20 - $22 per hour, depending on experience and ability.
- Permanent long-term position.
