Customer Service/Technical Support

$41,600 - $47,840/Yr

Aqs - Rancho Cucamonga, CA

Full-time

Rancho Cucamonga, CA

Food Services and Drinking Places

About the position

We are a leading global manufacturer in the water filtration industry seeking a Customer Support Specialist to join our rapidly growing team. This role is ideal for individuals who excel at problem-solving and troubleshooting electronics. The position requires a positive attitude and a passion for customer interaction.

Responsibilities

• Assist customers in selecting the best filtration options for their needs.
• Provide technical support to customers regarding company products, including installation and troubleshooting.
• Address and resolve inquiries regarding orders, cancellations, returns, and exchanges.
• Manage all customer interactions with professionalism and a positive attitude.
• Respond to customer inquiries in a timely and professional manner.
• Analyze customer concerns and provide effective solutions to resolve issues.
• Conduct outbound calling to follow up on customer issues.
• Enter customer data accurately into the database.
• Provide accurate and helpful information to customers in a clear and concise manner.
• Work collaboratively with other customer service representatives to ensure a seamless customer experience.

Requirements

• Minimum of 3 years' experience as a customer service representative and working within an office environment.
• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills with a focus on providing excellent customer experiences.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to analyze customer concerns and provide effective solutions.
• Ability to function well in a fast-paced and at times stressful environment.
• Ability to successfully multi-task.
• Proficient with Microsoft Office Suite or related software.
• Ability to work cooperatively within a team environment as well as independently.

Benefits

• 7 Paid Holidays per year
• Paid Vacation
• Paid Sick Leave
• Eligibility for Annual Bonus
• Medical/Dental/Vision (Company Paid for Employee coverage)
• Company Paid Basic Life Insurance
• 401k retirement plan