Customer Service Technician II

$48,880 - $92,227/Yr

Frontier California - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

1,001-5,000 employees

Heavy and Civil Engineering Construction

About the position

The Customer Service Technician II role involves installing, repairing, and maintaining telecommunication services, including service drops, cables, and associated wiring. The technician will work both indoors and outdoors, ensuring that all services function properly while adhering to safety and operational guidelines. This position requires a combination of technical skills, customer service abilities, and the capacity to work independently under minimal supervision.

Responsibilities

• Install, replace, repair, and rearrange service drops, aerial, buried, and underground cables.
• Connect drops, local cables, and inside/outside wiring to various terminals.
• Test and inspect services to ensure proper functionality.
• Perform maintenance splicing on copper and fiber-optic cables.
• Maintain analog/digital carrier systems for subscribers.
• Read and interpret service orders, work orders, and blueprints.
• Handle and climb ladders and poles, crawl under dwellings, and work in confined areas.
• Work with customers to evaluate and suggest improvements for service.
• Make appropriate notations on service orders and work documentation.

Requirements

• Valid California Class C driver's license.
• Experience in telecommunications, preferably as a Customer Service Technician I, II, or III, or equivalent experience.
• Ability to perceive differences in colors and distinguish audible tones/levels.
• Pass a criminal records check and continuous monitoring.

Nice-to-haves

• Experience with fiber-optic cable installation and maintenance.
• Proficiency in operating vehicles with standard (manual shift) transmission.

Benefits

• Competitive hourly wage ranging from $23.50 to $44.34.
• Opportunities for career advancement within the company.