Customer Service Technician II

$48,880 - $92,227/Yr

Frontier Communications - Goleta, CA

Full-time - Entry Level

Goleta, CA

Telecommunications

About the position

The Customer Service Technician II role at Frontier Communications involves installing, repairing, and maintaining telecommunications services, including fiber-optic and copper cables. The technician will work independently to ensure that all services function properly, while also interacting with customers to enhance service quality and promote network products.

Responsibilities

• Install, replace, repair, and rearrange service drops, aerial, buried, and underground cables.
• Connect drops, local cables, and inside/outside wiring to various terminals.
• Test and inspect services to ensure proper functionality.
• Perform maintenance splicing on copper and fiber-optic cables.
• Maintain analog and digital carrier systems for subscribers.
• Read and interpret service orders, work orders, and blueprints.
• Use hand and motorized tools to perform installations and repairs.
• Evaluate customer needs and suggest improvements to services.
• Document work completed, including time spent and changes made.

Requirements

• High School diploma or equivalent.
• Valid California class 'C' driver's license.
• Ability to perceive differences in colors and distinguish audible tones/levels.
• Experience in a similar role or equivalent telecommunications experience.

Nice-to-haves

• Experience as a Customer Service Technician I, II, or III.
• Proficiency in operating vehicles with standard (manual shift) transmission.

Benefits

• Company vehicle provided.