Customer Service Technician II

$48,880 - $92,227/Yr

Frontier California - Goleta, CA

Full-time - Entry Level

Goleta, CA

1,001-5,000 employees

Heavy and Civil Engineering Construction

About the position

The Customer Service Technician II role involves installing, repairing, and maintaining telecommunication services, including fiber-optic and copper cables. The technician will work both indoors and outdoors, connecting service drops and ensuring all installations function properly. This position requires a combination of technical skills, customer service, and the ability to work independently under minimal supervision.

Responsibilities

• Install, replace, repair, and rearrange service drops, aerial, buried, and underground cables.
• Connect drops, local cables, and inside/outside wiring to various terminals.
• Test and inspect installations to ensure proper functionality.
• Perform maintenance splicing on copper and fiber-optic cables.
• Maintain analog/digital carrier systems for subscribers.
• Read and interpret service orders, work orders, and blueprints.
• Evaluate customer needs and suggest improvements for service.
• Make notations on service orders and update records as required.

Requirements

• High school diploma or GED required.
• Valid California Class C driver's license required.
• Experience in telecommunications or related field preferred.
• Ability to perceive differences in colors and distinguish audible tones/levels.

Nice-to-haves

• Experience as a Customer Service Technician I, II, or III.
• Proficiency in operating vehicles with standard (manual shift) transmission.

Benefits

• Competitive hourly wage ranging from $23.50 to $44.34.
• Opportunities for career advancement within the company.