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Customer Service Technician
$46,042 - $46,042/Yr
City Of Montrose - Montrose, CO
posted 2 months ago
Full-time - Entry Level
Montrose, CO
Utilities
About the position
The Customer Service Technician position at the City of Montrose involves maintaining and processing utility billing and collections, as well as providing quality customer service to citizens. The role requires assisting walk-in and telephone customers with inquiries and ensuring accurate handling of service requests and payments.
Responsibilities
- Provide quality customer service to citizens for general inquiries and handle detailed questions regarding utility billing.
- Operate telephone console to receive incoming calls to provide general information, take messages or direct calls to appropriate departments.
- Handle service requests for transfers of service, meter checks, and name and address changes. Receive and calculate requests for leak adjustments.
- Manage petty cash tickets and reimbursements.
- Act as lobby security to screen non-employee entrance to other areas of City Hall. Open and Close front door daily.
- Assist as needed with picking up and sorting incoming City mail, receiving and processing parcel deliveries and processing outgoing parcels.
- Assist as needed with receiving and posting payments to the city's cash receipting software, compiling daily bank deposit and balancing reports to the general ledger.
- Assist as needed with processing and monitoring returned checks and balancing to general ledger account monthly.
Requirements
- High school diploma or general education degree.
- Current Colorado drivers license with acceptable record.
- One year related experience and/or training in similar position in accounting and office systems.
- Ability to use general office equipment including ten-key, telephone console type system and a two-way radio system.
- Strong customer service skills with the ability to remain calm in stressful situations.
- Sedentary physical work requiring ability to lift a maximum of 10 pounds.
- All candidates are subject to a pre-employment background check and drug screen.
Benefits
- Medical/Dental/Vision Insurance
- Health Savings Account
- Life insurance
- Retirement plan
- Paid holidays
- Employee Assistance Program
- Local Incentives
