Customer Service Technician

J.R McDade Co.•Tucson, AZ

5d•Onsite

About The Position

The Customer Service Technician plays a critical role in installing, repairing, and maintaining various types of flooring materials in residential settings. Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products. Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise. that make their teams valued partners nationwide.

Requirements

Cultivate and support positive professional relationships with business partners and homeowners.
Previous work experience with flooring products and builder superintendents preferred.
Regular and reliable attendance.
Must possess and maintain a valid driver’s license
Attention to detail.
Knowledge of different flooring materiel and installation techniques, carpet, tile, and LVP.
Good communication skills
Must be able to work in a team environment
Stay updated with industry standards and safety regulations

Nice To Haves

Tools to be familiar with: wet saw, angle grinder, power stretcher, knee kicker, tape measure, hammer , rubber mallet, chop saw, electric staple gun, straight edge
Familiar concepts: thin set/ grout applications, carpet installation, trowels, appropriate glue selections/applications

Responsibilities

Assist Field Team Service
Complete assigned service tickets as scheduled
Examine scope of repair and complete an inspection report with details gathered.
Complete services and repairs on a variety of floor coverings.
Complete production paperwork and write-ups to document the repair provided.
Communication on adjustments needed on the jobsite.
Quality Aid in monitoring job quality while completing services.
Address quality concerns and report issues to Warranty Management team.
Job Readiness Ensure materials are available to complete tasks, including but not limited to screws, caulk, stock materiel, saw, drill, batteries, and tools.
Transition installations/replacement, minor tile replacement/ installation, grout touchups/ maintenance, caulking, cut/tuck/stretch/seam carpet, patch linoleum, hard surface plank replacement/repair.