Customer Service Test Center Administrator

About the position

The Customer Service Test Center Administrator (TCA) at Prometric plays a crucial role in ensuring the integrity and smooth operation of the testing environment. This position involves greeting candidates, verifying their identification, monitoring exams, and maintaining strict adherence to testing policies. The TCA is the face of Prometric, responsible for providing a fair and comfortable testing experience while safeguarding the test center from misconduct. This role is ideal for individuals who thrive in fast-paced environments and are committed to upholding high standards of exam integrity.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Requirements

• High school diploma or equivalent required
• Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
• Must be 18 years of age to qualify
• Ability to communicate professionally and effectively with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

Nice-to-haves

• College experience a plus

Benefits

• Paid training
• Paid holidays
• Flexible spending account
• Employee assistance program
• 401K
• Legal vacation
• Sick time prorated based on start date