Prometric - Hyattsville, MD
posted 13 days ago
The Customer Service Test Center Manager (TCM) at Prometric is responsible for overseeing the operations of test centers, ensuring that they meet the company's standards and the expectations of testing clients. This role involves managing staff, maintaining security and integrity of the testing environment, and providing exceptional customer service to candidates. The TCM plays a crucial role in the success of the testing process, supporting both the test takers and the Test Center Administrators (TCAs).