Customer Service Trainee

$40,000 - $52,000/Yr

Elite Orlando Vip Tours - Alafaya, FL

Full-time - Entry Level

Alafaya, FL

Administrative and Support Services

About the position

The Customer Service Trainee position is designed for individuals looking to develop their business knowledge and sales experience while working directly with customers in the telecommunications industry. This role focuses on initiating customer service and sales processes, collaborating with team members, and representing client offerings in the local community. The position aims to build strong customer relationships and meet sales and engagement goals.

Responsibilities

• Initiate and complete customer service and sales process for client products and services through direct introduction to local consumers
• Collaborate with other Customer Service Trainees and management to build on customer service options given current sales options
• Build a sound understanding of the communications industry and client developments to represent client abilities and offerings in the local community properly
• Train on client protocol, products, promotions, sales, and specialized discounts to properly service potential customers
• Approach customers with friendly and respectful communication to prompt conversation and initiate the sales process

Requirements

• High School Diploma or GED required
• Previous knowledge of customer service, sales, or marketing is preferred
• Ability to absorb entry-level training and implement it in consumer-focused situations
• Practical communication skills, whether working in the office or with potential customers

Benefits

• Professional development assistance