Customer Service Trainee

Unclassified - Chattanooga, TN

Full-time - Entry Level

Remote - Chattanooga, TN

About the position

The Customer Service Trainee position at BlueCross BlueShield of Tennessee (BCBST) is designed for individuals looking to start a career in customer service within the healthcare industry. This remote role involves assisting members with their inquiries and requires participation in a comprehensive 12-week training program. The position demands flexibility in scheduling and the ability to work in a fast-paced environment, ensuring that customer interactions are handled efficiently and effectively.

Responsibilities

• Receiving, investigating and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensuring all customer communication is clearly documented.
• Interacting through various channels such as Chat, Phone, E-mail and TEAMS.
• Educating callers to ensure resolution is achieved on first contact.
• Participating in mandatory training and attendance.
• Working overtime as required.

Requirements

• High School Diploma or equivalent.
• 1 year of experience in a customer service support role is required.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Proficient oral and written communication skills.
• Proficient interpersonal and organizational skills.
• Exceptional time management skills.
• Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment.
• Independent, sound decision-making and problem-solving skills.
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers.

Benefits

• Remote work opportunity
• Comprehensive training program
• Flexible scheduling after training
• Relocation benefits for eligible applicants moving to Chattanooga, TN