Customer Service Trainee

$53,000 - $53,000/Yr

MetLife - Aurora, IL

Full-time - Entry Level

Remote - Aurora, IL

Insurance Carriers and Related Activities

About the position

The Customer Service Trainee position at MetLife is designed for recent college graduates with limited work experience. This role involves completing a 4-month training program that combines classroom learning and on-the-job training, focusing on the employee benefits industry and MetLife's group benefits. Trainees will transition into full-time Client Service Consultants, providing customer-centric solutions and managing customer relationships. The program emphasizes professional development, networking, and mentorship, aiming to equip trainees with the necessary skills for early career success.

Responsibilities

• Complete and participate in all required MetLife learning and training, including successful completion of the Service Academy Program.
• Work effectively with a seasoned service professional who serves as a mentor.
• Develop an understanding of MetLife's Group Benefits products, services, and system platforms.
• Build upon service competencies including communication, customer service, project management, and relationship-building skills.
• Reinforce the service team by learning MetLife's systems and processes to support an assigned block of customers.
• Participate in client audits and strategic planning processes.
• Generate reports to track/report activities, identify trends, progress, and strategies.
• Perform other related duties as assigned or required.

Requirements

• Bachelor's degree preferred or equivalent experience.
• 0-3 years of customer-service or account management experience.
• Proficiency with Microsoft Office Products, including Excel, PowerPoint, Word, and OneNote.
• Strong project management skills including problem solving, time management, attention to detail, analytical thinking, and decisiveness.
• Excellent interpersonal skills, customer service skills, verbal and written communication skills, and presentation skills.

Nice-to-haves

• Experience in account management or customer service roles.
• Familiarity with the employee benefits industry.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching
• Volunteer time off
• Life insurance
• Referral program