Customer Service Unit Assistant

About the position

The Customer Service Unit Assistant position at Prince George's County Department of Permitting, Inspections, & Enforcement is responsible for performing complex clerical tasks and providing assistance to both commercial and residential customers. The role involves handling inquiries related to permitting and licensing through various communication channels, ensuring efficient processing of applications, and maintaining high standards of customer service. The position requires independent work under general supervision, focusing on quality and accuracy in service delivery.

Responsibilities

• Provide assistance to customers via telephone, email, and in-person regarding permitting and licensing inquiries.
• Process applications and respond to requests for information efficiently.
• Review work logs and adjust to changing demands as necessary.
• Maintain accurate records and documentation of customer interactions and transactions.
• Ensure high-quality customer service in all interactions.

Requirements

• Strong communication skills, both verbal and written.
• Experience in customer service or administrative support roles.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in using office software and technology.

Nice-to-haves

• Familiarity with permitting and licensing processes.
• Experience in a government or public service environment.

Benefits

• Health insurance coverage.
• Paid holidays and vacation time.
• Retirement savings plan options.
• Opportunities for professional development.