Customer Service

Unclassified - Los Angeles, CA

Part-time,Full-time - Entry Level

Los Angeles, CA

About the position

The Customer Service Clerk position is focused on managing customer accounts, particularly those in past due status. The role involves communication with customers regarding collections, documentation of activities, and coordination with sales teams to ensure effective collections efforts. The ideal candidate will possess strong organizational and communication skills to handle various tasks efficiently.

Responsibilities

• Look for customers in past due status.
• Make collection calls, send emails and faxes.
• Send invoices and statements to customers.
• Document all collection activities to assist in follow-up calls.
• Report problem customers to management.
• Coordinate collections efforts with sales personnel.
• Monitor customer credit limits.

Requirements

• Experience in accounts receivable or collections is a plus.
• Proficiency in accounting software and Excel is a plus.
• Strong verbal and written communication skills.
• Excellent time management skills.
• Superb organization skills and multi-tasking abilities.
• Great interpersonal skills.