Hy-Vee - Ames, IA

posted 6 days ago

Full-time - Entry Level
Ames, IA
Food and Beverage Retailers

About the position

The Customer Service position at Hy-Vee is focused on providing exceptional service to customers in the grocery department. The role involves processing various transactions, assisting customers with their needs, and maintaining a positive company image through friendly and efficient service. The position requires strong interpersonal skills and the ability to work collaboratively with team members to enhance the shopping experience.

Responsibilities

  • Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
  • Greets customers in a friendly manner and makes an effort to learn their names.
  • Assists customers by escorting them to products, securing out-of-reach items, and enhancing their shopping experience.
  • Answers the telephone promptly and provides helpful service to customers who call.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Processes mail, Western Union orders, utility bills, and cashes checks.
  • Sells money orders and hunting/fishing licenses.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Reports to work when scheduled and on time.
  • Performs other job-related duties and special projects as required.

Requirements

  • High school diploma or equivalent experience.
  • Over six months to one year of similar or related work experience.
  • Ability to solve practical problems with limited standardization.
  • Ability to perform arithmetic calculations involving fractions, decimals, and percentages.

Nice-to-haves

  • Experience in a customer service role.
  • Familiarity with postal services and Western Union transactions.

Benefits

  • Employee discounts on store products.
  • Flexible scheduling options.
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