Customer Service

Hy-Vee - Ames, IA

Full-time - Entry Level

Ames, IA

Food and Beverage Retailers

About the position

The Customer Service position at Hy-Vee is focused on providing exceptional service to customers in the grocery department. The role involves processing various transactions, assisting customers with their needs, and maintaining a positive company image through friendly and efficient service. The position requires strong interpersonal skills and the ability to work collaboratively with team members to enhance the shopping experience.

Responsibilities

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
• Greets customers in a friendly manner and makes an effort to learn their names.
• Assists customers by escorting them to products, securing out-of-reach items, and enhancing their shopping experience.
• Answers the telephone promptly and provides helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Processes mail, Western Union orders, utility bills, and cashes checks.
• Sells money orders and hunting/fishing licenses.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Reports to work when scheduled and on time.
• Performs other job-related duties and special projects as required.

Requirements

• High school diploma or equivalent experience.
• Over six months to one year of similar or related work experience.
• Ability to solve practical problems with limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with postal services and Western Union transactions.

Benefits

• Employee discounts on store products.
• Flexible scheduling options.