Customer Service

$41,600 - $52,000/Yr

Net Tangerine - Palo Alto, CA

Full-time - Entry Level

Palo Alto, CA

Professional, Scientific, and Technical Services

About the position

Net Tangerine Inc is seeking a Customer Service Admin to join their app development startup in Palo Alto, focusing on their live-streaming platform. The role involves providing exceptional customer service, troubleshooting technical issues, and collaborating with cross-functional teams to enhance user experience.

Responsibilities

• Providing high-level customer service and hospitality to users
• Identifying user needs and quickly troubleshooting technical issues, reporting to engineering teams
• Collaborating effectively with peers and cross-functional teams to support various projects
• Testing new features, plug-ins, and upgrades to ensure compatibility
• Flexibility to work late evenings as needed due to time zone differences

Requirements

• High school diploma or equivalent (Preferred)
• 1 year of experience in Customer Support & Client Services (Preferred)
• Fluency in English and Spanish (Required)
• Willingness to relocate to Palo Alto, CA before starting work (Required)

Nice-to-haves

• Familiarity with all social media platforms (Facebook, Instagram, TikTok, etc.)
• Multilingualism will be an added advantage

Benefits

• On-the-job training