Customer Service

$42,640 - $42,640/Yr

Req Solutions - Franklin, MA

Full-time - Entry Level

Franklin, MA

About the position

The Customer Service Representative role at REQ Solutions in Franklin, MA, is primarily focused on interacting with customers to provide information, resolve complaints, and ensure customer satisfaction. This position requires effective communication skills and the ability to manage customer inquiries and issues efficiently. The role is contract-based with the potential for temp-to-hire, emphasizing the importance of customer service and organizational skills.

Responsibilities

• Resolve customer service or billing complaints by exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or notify them of claim investigation results and planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, documenting inquiries, complaints, comments, and actions taken.

Requirements

• High school diploma or GED preferred.
• 2-4 years of customer service-related experience required.
• Verbal and written communication skills.
• Attention to detail and interpersonal skills.
• Ability to work independently and manage time effectively.
• Experience with computer applications, such as Microsoft Word and PowerPoint.

Nice-to-haves

• Google Sheets/Excel (beginner skills)
• Basic computer knowledge
• Familiarity with the basic Microsoft Suite.