CUSTOMER SERVICE

$41,600 - $41,600/Yr

Johnson Air Products - Portland, OR

Full-time - Entry Level

Portland, OR

Merchant Wholesalers, Durable Goods

About the position

The Customer Service Representative at Johnson Air Products plays a crucial role in ensuring customer satisfaction by responding to inquiries, processing orders, and assisting with product returns and warranty issues. This full-time position requires effective communication and coordination with various departments to maintain high service levels and support the sales process.

Responsibilities

• Respond to all customer inquiries and process orders efficiently.
• Assist in handling monetary transactions and field customer complaints.
• Coordinate with warehouse, purchasing, and sales personnel to enhance customer satisfaction.
• Provide backup for counter sales and manage will call phone duties.
• Maintain the Will Call counter and coordinate breaks with co-workers.
• Assist customers with parts issues, including returns and warranty claims.
• Keep the showroom area clean and stocked with current products.
• Pull orders and assist with facility opening or closing duties as needed.
• Generate necessary paperwork for counter duties and ensure effective communication with customers.
• Report customer feedback and signs of dissatisfaction to management.

Requirements

• Basic knowledge of HVAC products and services.
• Experience in customer service and inside sales.
• Familiarity with software systems for order processing and inventory management.
• Ability to handle cash, checks, and credit card transactions.
• Strong communication skills and a customer-oriented attitude.

Nice-to-haves

• Experience with RF scanning systems.
• Knowledge of company phone systems and procedures.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Paid time off
• Vision insurance