About the position
The Customer Service Representative (CSR) role is designed for an individual who is enthusiastic and goal-driven, providing essential support to the customer department and management in a dynamic workplace. The CSR will serve as a professional face for the company, engaging with a diverse clientele and addressing inquiries related to pet care, nutrition, and product information.
Responsibilities
- Support consumers through answering phone, web, and email correspondence
- Read from scripts
- Provide no personal opinions
- Resolve product or service problems by clarifying the customer's complaint
- Determine the cause of the problem
- Utilize knowledge in Excel
Requirements
- Experience working in a veterinarian office
- Prior experience as a Vet Tech or Vet Assistant
- Veterinary schooling
- Experience with animals
- Knowledge of pet nutrition and allergies
Benefits
- Excellent salary
- Career growth opportunities
- Supportive management team
