Customer Service

Archetype USA - Bloomington, MN

Full-time - Entry Level

Bloomington, MN

Construction of Buildings

About the position

The Customer Service Representative (CSR) at Archetype plays a crucial role in managing and processing orders for repeat clients. This position involves collaboration with various teams, including estimating, design, and production, to ensure a seamless order fulfillment process. The ideal candidate is organized, detail-oriented, and possesses strong communication skills, with a drive to grow into project management roles within the company.

Responsibilities

• Receive and process orders from repeat clients.
• Collaborate with estimating, design, and production teams throughout the reorder process.
• Conduct order entry and research previous orders and drawings.
• Regularly update salespeople on project status.
• Organize and properly save project documentation.
• Request and understand drawings and pricing.
• Conduct regular checks of project status.
• Work with various departments to bring projects from order to delivery.
• Obtain code checks, permits, and underground locates from jurisdictions.
• Review floor plans to determine quantities and sign types takeoffs.
• Manage local and national installers for small projects.
• Review quality prior to shipment.
• Submit invoice requests to the accounting team.
• Learn project requirements from salespeople and project managers.

Requirements

• Previous experience in a customer service environment.
• Highly organized and able to multitask in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong accountability and time management skills.
• Experience with Microsoft Office Suite.
• Critical thinking skills.
• Working knowledge of computer programs and software.
• Ability to remain calm and focused during project hurdles.
• Attention to detail and ability to adjust to changing priorities.
• Ability to work with varying personalities inside and outside the company.
• Experience with ERP systems and Asana is a plus.
• Fluency in English.

Nice-to-haves

• Experience with previous ERP systems and Asana.

Benefits

• Attractive benefits package offered by the company.