About the position
The Customer Service position at Hayek's Leather Furniture, Inc. in Tukwila, Washington, is designed to enhance the customer experience by providing comprehensive support and assistance throughout the sales process. The role involves welcoming customers as they enter the store, greeting them warmly, and offering assistance to ensure they feel valued and attended to. Customer service representatives are expected to advise customers by providing detailed information about the merchandise available, helping them make informed purchasing decisions. This includes verifying the customer's understanding of their requests and answering any questions they may have regarding products or services. In addition to direct customer interaction, the position requires resolving customer concerns effectively. This involves identifying the root of the problem, explaining relevant information, and supporting customers through various stages of their sales journey, whether it be before, during, or after the sale. Open communication with team members is crucial, as it ensures that all relevant information is shared and that customer needs are met promptly. The role also includes administrative tasks such as filing documents accurately and maintaining the visual appeal of the store. This includes responsibilities like dusting, vacuuming, taking out the trash, and cleaning restrooms to create a welcoming environment for customers. To stay updated and improve service quality, employees are encouraged to participate in educational opportunities that enhance their job knowledge. Ultimately, the position aims to accomplish the customer service and organizational mission by completing related tasks and contributing to a positive shopping experience for all customers.
Responsibilities
- Welcomes customers by greeting them and offering assistance.
- Advises customers by providing information on merchandise.
- Provides information to customers by verifying understanding of requests and answering questions.
- Resolves customer concerns by identifying the problem and explaining pertinent information during the sales process.
- Communicates openly with team members and forwards information to appropriate parties.
- Files documents accurately and thoroughly.
- Maintains the visual appeal of the store and merchandise, including dusting, vacuuming, taking out trash, and cleaning restrooms.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes customer service and organization mission by completing related results as needed.
Requirements
- Informing Others
- Verbal Communication
- Resolving Conflict
- Listening
- Multi-tasking
- Customer Service
- General Math Skills
- Promoting Process Improvement
- Problem Solving
- Thoroughness
- Quality Focus
