Customer Service

$41,163 - $43,077/Yr

Sourdough & Co - El Dorado Hills, CA

Part-time - Entry Level

El Dorado Hills, CA

Accommodation

About the position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional support to our clients, ensuring their needs are met with professionalism and efficiency. This role requires strong communication skills, a customer-centric attitude, and the ability to handle various inquiries through multiple channels.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
• Provide accurate information regarding products and services while assisting customers with their requests.
• Maintain detailed records of customer interactions and transactions through data entry in our systems.
• Address and resolve customer complaints effectively, demonstrating excellent problem-solving skills.
• Collaborate with team members to improve overall client services and enhance the customer experience.
• Utilize computer systems to manage customer accounts and track service issues.
• Uphold company policies and procedures while maintaining a positive attitude in all interactions.

Requirements

• Strong communication skills in English; multilingual or bilingual capabilities are a plus.
• Previous experience in customer support or client services is preferred.
• Proficiency in data entry and familiarity with office software applications.
• Excellent phone etiquette with the ability to engage customers professionally.
• Ability to work independently as well as part of a team in a fast-paced environment.
• A proactive approach to problem-solving with attention to detail.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance