Customer Service

ManpowerGroup - Wilmer, TX

Full-time - Entry Level

Remote - Wilmer, TX

Administrative and Support Services

About the position

The Center Representative role focuses on providing empathy and customer service to individuals affected by natural disasters. This position involves handling inbound and outbound calls, offering immediate assistance, and guiding customers through available relief services. The representative must demonstrate compassion and patience while addressing the unique needs of each caller, ensuring they receive the appropriate support and resources.

Responsibilities

• Handle inbound and outbound calls from individuals affected by natural disasters, providing immediate assistance with empathy and compassion.
• Listen attentively to customers' needs and demonstrate a deep understanding of their challenges.
• Guide customers through available relief services, programs, and resources they may be eligible for.
• Assess each caller's unique situation to provide relevant solutions or referrals to relief agencies or shelters.
• Remain calm and focused when dealing with customers in distress, using active listening and de-escalation techniques.

Requirements

• Demonstrated ability to connect with individuals facing extreme hardship, offering genuine emotional support.
• Excellent communication skills, especially in high-stress, emotionally charged situations.
• A strong customer-first mentality, with experience in providing timely and efficient solutions.
• Reliable high-speed internet at home to work from home.
• Comfort using web-based tools and Microsoft Teams for communication and operations.
• Ability to work flexible hours within a shift range from 6:30 AM EST to 1:00 AM EST.

Benefits

• Competitive salary and benefits package.
• Access to ongoing professional development and training in disaster response and customer service.
• Opportunities to make a direct and meaningful impact on individuals and communities affected by natural disasters.