Customer Service

$36,920 - $36,920/Yr

Cardenas Markets - Glendale, AZ

posted 5 days ago

Full-time - Entry Level
Glendale, AZ
Food and Beverage Retailers

About the position

The Customer Service position at Cardenas Markets involves providing exceptional customer service and cash handling in a retail store environment. The role emphasizes the importance of maintaining the company's core values while ensuring customer satisfaction and operational efficiency. Employees will work in a collaborative environment, contributing to a team that values integrity, respect, and community engagement.

Responsibilities

  • Greets and interacts with customers; addresses questions or concerns in a friendly, service-oriented manner.
  • Provides support to the Frontend team in the absence of the Frontend Manager.
  • Operates front end equipment such as register, calculator, and scanner.
  • Dedicated to meeting expectations of internal and external customers.
  • Demonstrates care and compassion for people; shows empathy and concern.
  • Builds and maintains positive team relationships; relates well to diverse people and is approachable.
  • Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions, and food safety.
  • Engages in safe work practices and encourages others to do the same.
  • Responsible for the presentation of work area, cleaning & organization, and personal appearance of self and Frontend Team Members.
  • Utilizes POS and credit card system; handles cash and maintains balanced cash drawers.
  • Processes returns, refunds, overcharges, and credits.
  • Schedules coverage for Cashiers and Courtesy Clerks' breaks.
  • Completes beginning and end-of-shift procedures.
  • Performs all other duties as assigned.

Requirements

  • Customer service and retail experience desirable.
  • Bilingual: Spanish and English preferred.
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