Customer Service

$36,920 - $36,920/Yr

Cardenas Markets - Glendale, AZ

Full-time - Entry Level

Glendale, AZ

Food and Beverage Retailers

About the position

The Customer Service position at Cardenas Markets involves providing exceptional customer service and cash handling in a retail store environment. The role emphasizes the importance of maintaining the company's core values while ensuring customer satisfaction and operational efficiency. Employees will work in a collaborative environment, contributing to a team that values integrity, respect, and community engagement.

Responsibilities

• Greets and interacts with customers; addresses questions or concerns in a friendly, service-oriented manner.
• Provides support to the Frontend team in the absence of the Frontend Manager.
• Operates front end equipment such as register, calculator, and scanner.
• Dedicated to meeting expectations of internal and external customers.
• Demonstrates care and compassion for people; shows empathy and concern.
• Builds and maintains positive team relationships; relates well to diverse people and is approachable.
• Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions, and food safety.
• Engages in safe work practices and encourages others to do the same.
• Responsible for the presentation of work area, cleaning & organization, and personal appearance of self and Frontend Team Members.
• Utilizes POS and credit card system; handles cash and maintains balanced cash drawers.
• Processes returns, refunds, overcharges, and credits.
• Schedules coverage for Cashiers and Courtesy Clerks' breaks.
• Completes beginning and end-of-shift procedures.
• Performs all other duties as assigned.

Requirements

• Customer service and retail experience desirable.
• Bilingual: Spanish and English preferred.