Customer Service

Hy-Vee - Watertown, SD

Full-time - Entry Level

Watertown, SD

Food and Beverage Retailers

About the position

The Customer Service position at Hy-Vee Food Stores in Watertown, South Dakota, is focused on providing exceptional service to customers while handling various transactions and inquiries. The role emphasizes maintaining a positive company image through friendly and efficient interactions, ensuring customer satisfaction, and supporting team members in a fast-paced grocery environment.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, and loading or unloading heavy items.
• Makes note of and passes along customer suggestions or requests to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Processes mail, Western Union orders, utility bills, cashes checks, and sells money orders.
• Processes refunds for customers and department approved refunds.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

Requirements

• High school diploma or equivalent experience.
• Over six months up to one year of similar or related work experience.
• Ability to solve practical problems with a variety of variables and limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.

Nice-to-haves

• Experience in a customer service role within a retail environment.
• Familiarity with cash handling and financial transactions.

Benefits

• Employee discounts on store products.
• Flexible scheduling options.