Customer Services and Sales Representative I

Smart City Networks - San Diego, CA

Part-time - Entry Level

San Diego, CA

101-250 employees

Telecommunications

About the position

The Customer Service and Sales Representative (CSSR) plays a crucial role in ensuring the success of Smart City Networks by providing exceptional customer service to exhibitors. This position involves responding to inquiries, troubleshooting internet connection issues, and processing customer orders, all while maintaining a high level of professionalism and efficiency. The CSSR is expected to work both independently and as part of a team, contributing to the overall customer experience at various events.

Responsibilities

• Identify, research and resolve technical issues with customer's internet connections
• Receive and process customer orders
• Sell value-added services
• Collect monies due
• Provide desk support at show site when necessary
• Other duties as assigned

Requirements

• High school diploma or GED required
• 1-3 years customer/exhibitor service experience preferred
• Knowledge of data networking products/services desired
• Excellent oral and written communications skills
• Strong telephone customer service experience
• Personal computer skills required; computer literacy in Microsoft Office, Word, Excel, Aesop and 10-key preferred
• Ability to work with minimal supervision and exercise independent judgment