Customer Services Associate - Onsite
Foundever - Fort Blackmore, VA
posted 4 months ago
About the position
This is a full-time on-site position at Foundever, a global leader in the customer experience (CX) industry. At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options. All our calls are inbound calls only, meaning there is no cold calling involved. We pride ourselves on investing in our people by providing paid training along with growth and development opportunities. In fact, 84% of our managers are internal promotions, showcasing our commitment to employee advancement. The primary function of this role is to be the first point of contact for clients and deliver professional and high-quality customer service. This could include dealing with customers, clients, or third-party contacts and addressing their complaints. You will be empowered to take initiative while also following established procedures, processes, and systems to provide resolutions for customers. The role requires strong communication skills, a problem-solving attitude, and the ability to navigate between multiple systems while assisting customers. You will enjoy working independently as well as collaboratively within a team environment. At Foundever, we foster an award-winning culture built on over 35 years of industry-leading experience and a commitment to improving the employee experience. Our employees thrive using their compassion skills to help customers, while our paid training and benefits help prioritize their financial, physical, and mental well-being, giving them a sense of purpose in their roles.
Responsibilities
- Handle inbound service calls
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems and tools
- Participate in ongoing training and skill development
Requirements
- Strong communication skills, including the ability to navigate between screens while assisting customers
- Problem-solver with a can-do attitude
- Eager to advance your career with a reliable company
- Enjoy working independently and with a team
Benefits
- 100% Paid Professional Training
- Pay: $15/hour to start, with up-skill opportunities up to $17/hour
- Medical, Dental, Vision, and Wellness Benefits
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
- Internal Mobility (84% of our managers are promoted within!)
