About the position
The Member Experience Specialist (MES) at VASA Fitness plays a crucial role in delivering an uplifting and meaningful experience to all members and guests. This position is centered around creating personal connections and ensuring that every visit is enjoyable and memorable. The MES is responsible for greeting members and guests with a friendly demeanor, maintaining a clean and organized club environment, and addressing any issues that arise in a timely manner. The role requires adherence to operational standards to ensure that VASA Fitness remains a welcoming and supportive community for all. In addition to providing excellent customer service, the MES is tasked with selling memberships, driving upgrades, and conducting tours for potential members. This involves being knowledgeable about membership plans, pricing, amenities, and class formats to effectively communicate with guests and members. The MES must demonstrate a genuine and kind attitude, anticipating the needs of guests and members and responding with clear direction and accurate information. The position also involves executing daily responsibilities to uphold VASA's high standards, which includes following check-in processes, completing cleaning tasks, restocking merchandise, and processing sales. The MES is encouraged to share member feedback with leadership and collaborate with the team to continuously improve the overall guest and member experience. This role is essential in creating a positive first impression of VASA Fitness and fostering a sense of community among members.
Responsibilities
- Deliver a fun and meaningful experience to members and guests during every visit.
- Greet members and guests with a friendly demeanor, ensuring a welcoming atmosphere.
- Create personal connections with members and guests to enhance their experience.
- Report problems in a timely manner and ensure the club is kept clean and organized.
- Conduct club tours for guests and members, showcasing amenities and services.
- Sell memberships and drive upgrades, assisting members in booking personal training consultations.
- Anticipate guest and member needs, providing clear direction and accurate information.
- Execute daily responsibilities to VASA's high standards, including check-in processes and cleaning tasks.
- Collaborate with team members to implement ideas for improving the guest and member experience.
Requirements
- Ability to demonstrate a genuine, kind attitude when interacting with guests and members.
- Strong communication skills, including the ability to greet guests with a smile and maintain eye contact.
- Familiarity with membership plans, pricing, amenities, and class formats.
- Ability to anticipate guest and member needs and respond accordingly.
- Experience in sales, particularly in selling memberships and personal training services.
Nice-to-haves
- Previous experience in a customer service role, preferably in the fitness industry.
- Knowledge of fitness trends and a passion for health and wellness.
Benefits
- Healthcare benefits for employees working 20+ hours per week.
- Two complimentary gym memberships for employees.
- 401k options available.
- Paid Time Off for employees working 30+ hours per week.
- Health, Dental, and Vision benefits for employees working 30+ hours per week.
- Paid Parental Leave for employees working 30+ hours per week.
- Flexible Vacation Plan for employees working 40 hours per week.
- Paid Holidays for employees working 40 hours per week.
