Customer Services Representative

Tushar Barot - Supreme Insurance Services - Holly Springs, NC

Full-time - Entry Level

Holly Springs, NC

About the position

The Customer Services Representative at Supreme Insurance Services is responsible for providing exceptional service to existing accounts in a high-volume call environment. This role involves problem-solving, multitasking, and building effective relationships with customers to meet production goals and enhance customer satisfaction.

Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call volume environment.
• Problem-solve and use time effectively to multitask and prioritize work.
• Work well with others in a team setting.
• Gain customer trust and respect by establishing and maintaining effective relationships.
• Meet production goals, as shown through policies written and life referrals.

Requirements

• High school diploma or equivalent education required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard skills (35 wpm) and processing skills.
• Previous insurance background is a plus, but not required.

Nice-to-haves

• Experience in the insurance industry.