Customer Services Support Coordinator (Operations and Policy Analyst 1)

$49,656 - $75,816/Yr

Department Of Consumer And Business Services - Salem, OR

Part-time - Entry Level

Remote - Salem, OR

10,001+ employees

Administration of Economic Programs

About the position

The Department of Consumer and Business Services (DCBS) is a progressive regulatory agency in Oregon dedicated to protecting consumers and workers while fostering a positive business climate. The agency administers laws and rules related to various sectors, including workers' compensation, occupational safety, financial institutions, insurance, and building codes. The Customer Services Support Coordinator position is situated within the Building Codes Division (BCD), which is responsible for adopting and enforcing statewide building codes that govern the construction, alteration, and repair of buildings, as well as the installation of mechanical, plumbing, and electrical systems. In this role, the Customer Services Support Coordinator will engage in reviewing, evaluating, and developing process improvement activities related to business practices and systems that support the code adoption process. The position involves supporting day-to-day operations and participating in IT projects that enhance operational processes. The successful candidate will work in a collaborative environment, contributing to the mission of the BCD while ensuring compliance with state regulations and improving customer service experiences. The position offers rewarding work in a creative environment with colleagues who are passionate about public service. Employees benefit from a work/life balance, including 11 paid holidays a year and a competitive benefits package. There are also opportunities for advancement and learning, which can help grow one's career within the State of Oregon. Additionally, the position is eligible for hybrid remote work on a part-time basis once the incumbent demonstrates proficiency in their responsibilities, although regular office hours are also required.

Responsibilities

• Review and evaluate process improvement activities associated with business practices and systems related to the code adoption process.
• Support the day-to-day use of operational processes and participate in IT projects.
• Establish new processes and procedures while making appropriate decisions or providing recommendations to management.
• Analyze data and trends and make recommendations to executive management.
• Coordinate and lead meetings, track progress and deadlines, and provide report-outs on project status.
• Ensure the internal website is updated and refreshed by working with division sections.
• Provide exceptional customer service and improve the customer experience.

Requirements

• A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or any degree demonstrating the capacity for the knowledge and skills.
• Any combination of experience or education equivalent to three years of technical-level experience that supports the knowledge and skill requirements for the classification.
• Experience working closely with executive management in a confidential environment.
• Experience interpreting laws, rules, and policies and communicating them to customers and stakeholders.
• Outstanding verbal, written, and oral communication skills.
• Ability to prioritize work to meet competing deadlines.
• Ability to work independently and as a team member.
• Experience in installing and troubleshooting computers and software.
• Ability to analyze raw data and format it for stakeholders and end users.
• Experience in project management, including coordinating meetings and tracking progress.

Nice-to-haves

• Fluency in a second language is preferred.

Benefits

• Competitive salary range of $4,138 - $6,318.
• 11 paid holidays per year.
• Hybrid remote work eligibility after gaining proficiency.
• Advancement and learning opportunities.
• Possible eligibility for the Public Service Loan Forgiveness Program.