Customer Services

$33,280 - $37,440/Yr

Adecco - Rock Hill, SC

Full-time - Entry Level

Rock Hill, SC

Administrative and Support Services

About the position

The Customer Service position in Rock Hill, SC, is a contract role focused on providing exceptional service to customers while managing various administrative and lending functions. The role requires proficiency in processing payments, handling loan documentation, and maintaining accurate records, all while ensuring a high level of customer satisfaction. The position is ideal for individuals who can work independently and handle stressful situations effectively.

Responsibilities

• Process all payment options accurately and manage loan services and documentation.
• Perform administrative functions as needed to support the team.
• Utilize a ten key calculator and demonstrate computer literacy.
• Handle assigned duties with limited supervision and manage stressful situations constructively.
• Exhibit excellent communication, customer service, and interpersonal skills.
• Ensure timely completion of tasks and meet report deadlines.
• Solicit current customers through various channels to maintain and grow the customer base.
• Develop new business through recommendations and competitor referrals.
• Manage delinquent accounts and collect past due accounts as directed.
• Investigate loan applications and prepare loan documents for closing.
• Maintain overall responsibility for the cash drawer and perform cash drawer functions.
• Process counter payments and make daily deposits.
• Handle mail payments, deferments, and adjustments of terms.
• Mail turndown notices and process paid-out loan papers.
• Perform daily backups on the operating system.

Requirements

• Proficiency in processing payment options and loan documentation.
• Ability to perform administrative functions effectively.
• Strong skills in using a ten key calculator and computer literacy.
• Capability to work independently with limited supervision.
• Excellent communication and customer service skills.
• Strong organizational skills to meet deadlines.

Nice-to-haves

• Experience in a call center or customer service environment.
• Familiarity with loan processing and financial services.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Additional voluntary benefits
• Employee Assistance Program (EAP)
• Commuter benefits
• 401K plan
• Paid Sick Leave
• Holiday pay